All Reviews

Based on 170 reviews
Excellent unit

Works well, fan is a little loud, but for the price everything is acceptable.

Exactly as advertised. Love my purchase!

Great Product - Amazing Customer Service

This unit has been a lifesaver for me and the staff went above and beyond in making sure everything went well for me. They even replied to a panicked text regarding set up at like 10pm! Honestly I could not recommend them and this unit enough. This unit cools over half of my 900sf apartment with ease and is not nearly as loud as I was expecting. Get yourself one of these and put an air circulator (not a fan) next to it, you will not regret it.

The app

The app doesn’t allow two ppl to control it at once which isn’t cool

New Eco-Air 14,000

We are quite satisfied with the new air conditioner we received recently - it cooled down our 1400 sq. ft. condo nicely and we were able to survive the extreme heat comfortably. The setup was was easy and we had the unit up and running within minutes.
There is one negative comment I have to make on the design of the window insert that holds the extendable duct to the outside. The material of this insert needs to be re-thought - as I was carefully adjusting the insert, the heavier end bent slightly away from me and caused the narrow edge on either side of the opening to crack and almost snap off. This would have rendered the insert quite unusable. I managed to catch the extended end of the insert and stop the break, but it's in the window rather tenuously. Not sure if it will survive the removal of the duct at the end of the season.
I see this as a design flaw and an annoying one. The material that the insert is made from is not flexible enough to withstand even a slight bend and is not appropriate for use here. A less elegant replacement can be constructed but it will be just that - less attractive and quite frankly a pain in the neck.

Thanks for the opportunity to provide feedback,
Sharon Byrne

Fast local delivery.

Thank you Comfort Direct for delivering the air conditioner the day after ordering (although I didn't appreciate having to lug it up to my fourth floor apt after it was dropped off in the lobby - I'm 72). The unit worked fine and thanks to Comfort Direct, arrived on the morning of one of the hottest days. Perfect timing.

I was very impressed with the customer service. The unit does vibrate which makes it somewhat noisy, otherwise it works well.

Eco-Air 14,000 BTU Portable Air Conditioner with Smart Wi-Fi Control

It’s quiet and this far throughly enjoying it with the heat wave he had.

Does the job

Great service from this vendor. Shipped the day I ordered it and rec'd the next day! AC is fine but noisy. Better than nothing!

Great Eco-Air AC!

Great Quality, function well

Delivered ahead of specified date.

A great little air conditioner

5 star for customer service. 4 for the machine (i would give 5 stars if it is not that noisy) It got it just before the heat wave hit Greater Vancouver. When it was nearly 40C outside, my 300-400 sq ft condo living room could stay at around 26 to 28C. Not too bad, and we could stay comfortably indoor. After the living room got cooled down, I could open my bedroom doors and let them cool down a bit. Re the noise, I kinda got used to it the next day.

Fast local delivery.

Wonderful communication. Received air conditioner day after ordering. The company quickly answered all questions.

Air purifer

I haven’t tried it yet. It’s still in the sealed box

Great AC unit, Great customer service

I originally purchased in March and found the AC was constantly filling with water. I was contacted by Richard at Comfort direct letting me know it was damaged in transit and they replaced my unit with a new one. The new unit works fantastic! Keeps everything nice and cold, quiet machine and it no longer fills with water in cool mode (it does seem to be self evaporating). I wanted to thank Richard for reaching out to me and fixing the issue as fast as he could. I appreciate the customer service from Comfort Direct and I really enjoy this unit.
Thanks again.

Kept my place cool

This 14000 BTU kept my 1000 Sqf place cool and comfortable during 36C+ heatwave. I am very pleased with it. Recommended to cool a large room.

Awesome AC

Great portable AC, fast cooling and efficient. With wifi control takes this machine to a higher level of comfort.

Awesome Air Conditioner With Super Fast Shipping!

There were a couple negatives for me, one is the remote and the wi-fi, which I thought was an app or going to be one when I bought it. The remote and wifi works great but anything with a smart phone app to monitor and tweak the unit is a great bonus. The other is I never received all the accessories, some of the panels in the instructions werent in it, which I didnt need anyways. Those two things said its been great and I dont have any complaints with it, it cools nicely and it looks pretty good and the eco name and refrigerant choice helps me get my green on! For how long I have it on in a day my hydro bill isnt up too much. They also shipped it to me right away, which after waiting far too long for another company to ship me an ac was amazing...

Eco-Air 14,000 BTU 3-in-1 Portable Air Conditioner with Smart Wi-Fi Control

Good airconditioner

Very happy was delivered the day after I ordered it.

Eco air 14,000

The ac works great its just the smart wifi control function doesn't work for me. After following all the instructions and it still won't connect. I gave up trying on the 9th try.

Works great, no problems with it so far

I bought this for when we were going through the heat wave in July ordered and was delivered with two days. Great service and quick response back on work days . My apt is over 800sq ft . does a decent job in keeping it cool ,turn the fan to circulate the cool air further back to bedrooms . Verified Reviews Badge
Verified Reviews
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