We accept returns. You can return unopened items in re-sellable condition including original packaging and all accessories within 30 days of your purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
In the event of receiving a damaged product please provide us with pictures of how you received the package in order to provide the feedback to our warehouse, this will help us improve our processes and practices to provide you and our other customers a better experience. We will arrange for the items to be picked up, and issue a full refund if we cannot deliver the item(s) correctly, and in good condition.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us.
Some items are non-refundable and non-exchangeable. These include: parts, accessories, line sets, installation kits.
You must take appropriate steps to ensure the safe return of the product:
- For items valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service.
- For items valued at $35 or more, ship the return using a trackable shipping service.
- For items valued at $35 or less, we suggest using Post Canada delivery confirmation service to show delivery.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.