SECURITY CAPABILITIES AND POLICY FOR TRANSMISSION OF CREDIT CARD DETAILS
WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
When you place an order through this website, we need to know your name, e-mail, phone number, address. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
HOW DOES COMFORTDIRECT.CA PROTECT CUSTOMER INFORMATION?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
PAYMENT GATEWAY INFO
Our payment options are safe and secure. When you pay by credit card, your credit card details (like card number, CVV) cannot be seen by us and are not logged or stored on our server. Your credit information is submitted directly to the credit card processor instantly through SSL without human intervention then the result of the transaction is posted back to our site. This ensures you will be happy with the security of your transaction.
ComfortDirect.ca follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. We will not log your personal information and credit card information.
Cookies and Web Beacons
Like any other website, ComfortDirect.ca uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
For more general information on cookies, please read the “What Are Cookies” article on Cookie Consent website.
Note that ComfortDirect.ca has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
ComfortDirect.ca does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.