Frequently Asked Questions

What Shipping Methods Are Available?

Free Shipping: UPS Standard or Purolator Ground.

How Long Will it Take To Get My Package?

7-10 days. We ship within 2 business days. 

The spread of COVID-19 virus and the ongoing efforts to contain it has significantly impacted commerce across the world. ComfortDirect.ca recognizes there is a potential for delayed shipments and increased shipping timeframes. We appreciate your patience during this time and recommend that you communicate directly with us to discuss options around your purchase and shipment.

How Do I Track My Order?

UPS website: https://www.ups.com/track?loc=en_CA&requester=ST/ 

Purolator website： https://www.purolator.com/en/shipping/tracker

Do I Need A Account To Place Order?

No. An account is optional. However there are lots of benefit to register for an account.

How Should I to Contact if I Have Any Queries?

We encourage you to use our contact form or email directly support@comfortdirect.ca. We will get back to you usually in a few hours.